What if I have a problem with my order?
We want you to be satisfied with every aspect of your experience. If for any reason you are dissatisfied, we would love to hear from you and have the opportunity to make you happy.
Merchandise Damaged in Shipping
It is unusual to receive a damaged product from Wine.com. However, in the event you do experience a problem with a shipment, please let us know! We can replace your wine, issue you a Wine.com account credit or process a refund for your damaged items. The choice is yours.
Incorrect or missing items
Although the occasion is rare, if we made a packing error, we would like to resolve it for you! In the event that we shipped you incorrect items, we may ask you to hold on to those items and the existing packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to assist you to process a new order, Wine.com account credit or a refund for your missing items. The choice is yours.
Returning an unwanted order
We are happy to assist with any returns for items purchased that you no longer want or need. Please let us know and we will arrange for the return and issue you a Wine.com account credit or refund for your returned items, less the return shipping and handling charges. The choice is yours.
Dissatisfaction with the quality or taste
At Wine.com, we are proud to offer you some of the world's best wines. We are also happy to help you choose wines and provide recommendations by our experts as well as both customer and professional ratings. While ratings, testimonials and reviews may influence your decision, the ultimate judgment is yours. Please let us know if you are dissatisfied with the quality or taste of any wine purchased and we will work with you to resolve it.
Reshipping - How it works
When an order is returned to our warehouse after several delivery attempts at the address provided by the customer, we are always happy to reship the order. Please contact us and we will assist you with the reshipment arrangements.
Vintage Substitutions
On rare occasions, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed. With bottles of wine listed under $20, we will not hold up an order and will simply automatically substitute the wine with the comparable vintage. Please be assured that we will only substitute with a vintage for the same type, varietal and winery.